About The Collection

Visa Luxury Hotel Collection Premium Benefits: Terms & Conditions

Important for bookings during COVID-19 (until further notice): there may be restrictions or closures of hotel facilities including food and beverage, spa and others. Such restrictions or closures may inhibit the hotel’s ability to fulfill some of the Visa Premium benefits as stated below. For more information please click here.

Card Eligibility

Only eligible Latin America-issued Visa Infinite or Visa Signature or Visa Platinum cards may book hotels at lac.visaluxuryhotels.com and receive special Visa premium card benefits.* Learn more about Visa Infinite and Visa Signature and Visa Platinum at www.visa-signature.com/Gateway.aspx, www.visa-infinite.com and www.visa-platinum.com.

Best Available Rate Guarantee

Please note: During COVID-19 (until further notice), we are unable to match rates through our Best Available Rate Guarantee.

Room Upgrade

Upon availability at check-in, you will be upgraded to the next highest room class for the duration of your stay.

$25 Food/Beverage Voucher or Credit

During your hotel stay you will receive either a $25 voucher at check-in good for food/beverage within the hotel or a $25 credit at check-out. Limit of one $25 credit per room, per stay. A stay is defined as consecutive nights spent at the same hotel, regardless of check-in/check-out activity. Any charges over and above the credit described above will be applied directly to your account to settle upon departure. Credit has no cash value and is not valid on room rate or third party services.

Continental Breakfast Daily

For the length of your stay, you and one guest will receive complimentary continental breakfast daily. If the hotel does not offer continental breakfast, they will offer another dining or other benefit of equal value based on local market rate.

VIP Guest Status

As a guest through the Visa Luxury Hotel Collection, you will be recognized within the hotel as a VIP Guest. VIP Guest services and amenities differ by property.

Internet Access

Upon check-in you will be provided with complimentary in-room internet access, if available, for the duration of your stay.

Late Checkout

Late checkout is available upon request, upon availability by the hotel. At the time of check-in, or during the course of your stay, you may contact the front desk and request late checkout up to 3 p.m.

* In cases where one of the benefits is not available at a hotel, the hotel may provide a substitute benefit of equal value. Some hotels may provide one of the benefits as a standard feature of the room being booked. In those cases the hotel may or may not provide a substitute benefit of equal value. Resort fees that cover any of the benefits are not reimbursable. Reservations must be booked either on a Visa Luxury Hotel Collection website or through Visa Concierge for benefits to apply. Please consult the terms and conditions for each property.